AVU Safety Policy

At AVU, your safety and well‑being guide every treatment we offer — whether aesthetic, medical, or wellness‑focused. We follow clear clinical standards, honest communication, and responsible practices so every visit feels safe, comfortable, and transparent.

Effective date: 12/15/2025

Last updated: 12/15/2025

1. Who This Policy Applies To

This policy applies to all AVU locations, staff, contractors, and services, including:

  • skincare treatments (facials, peels, microneedling, etc.)

  • laser and energy‑based treatments

  • body sculpting and contouring technologies

  • injectable services (where applicable)

  • wellness services such as:

    • IV therapy and vitamin infusions

    • wellness injections (B‑12, amino blends, lipotropic injections, etc.)

    • red light therapy

    • lymphatic drainage services

    • sauna/heat-based therapies

    • compression or circulation‑boosting treatments

    • holistic wellness enhancements offered at AVU

2. Professional Qualifications & Oversight

  • All treatments are performed by trained, certified professionals working within their legal scope of practice.

  • Medical and wellness services requiring clinical expertise are overseen by licensed medical providers.

  • Team members receive thorough onboarding plus ongoing training in:

    • equipment/device safety

    • wellness modality protocols

    • sanitation & infection control

    • emergency procedures

    • communication and client care

3. Consultation, Screening & Treatment Eligibility

Every client receives a clear and thoughtful consultation. This helps us understand:

  • your health history and medical conditions

  • medications and supplements

  • allergies

  • recent procedures or skin treatments

  • wellness goals

We may decline or postpone a treatment if:

  • a contraindication is present

  • your health history suggests a risk

  • medical clearance is advised

  • hydration/illness/scheduling makes treatment unsafe

Wellness-specific examples:

  • IV therapy may require vitals screening and hydration assessment.

  • Sauna/heat therapies may be restricted for cardiovascular conditions.

  • Certain injections may not be appropriate with pregnancy, specific medications, or deficiency/excess concerns.

4. Informed Consent & Clear Expectations

Before beginning any service, we ensure you understand:

  • expected results

  • realistic outcomes and limitations

  • possible side effects

  • alternatives when applicable

  • pre‑care and post‑care instructions

Medical and wellness treatments requiring consent will include signed documentation.

5. Cleanliness, Hygiene & Infection Prevention

We follow strict hygiene protocols to protect clients and staff:

  • hand hygiene before and after every service

  • single-use supplies where appropriate

  • high-level disinfection or sterilization of reusable tools

  • clean, sanitized rooms between clients

  • safe handling/storage of IV or injectable supplies

  • proper disposal of sharps

Clients experiencing signs of illness may be rescheduled to maintain a safe environment.

6. Laser & Energy‑Based Treatment Safety

For laser, light, RF, ultrasound, or other device-based services, we ensure:

  • trained staff operate all devices

  • proper protective eyewear and safety measures

  • adherence to manufacturer-recommended settings

  • patch testing when appropriate

  • routine device maintenance and calibration

7. Injectable, IV, and Wellness Treatment Safety

This includes aesthetic injections, wellness injections, IV therapy, and vitamin/booster treatments.

  • Only licensed medical professionals perform injections and administer IV therapies.

  • All products and solutions come from approved medical distributors.

  • Supplies are sterile, single-use, and properly stored.

  • Aseptic technique is used for every procedure.

  • Vitals or additional screening may be taken before IV services for your safety.

  • We monitor clients during and after IV therapy for comfort and safety.

8. Managing Side Effects, Reactions & Emergencies

Whether after aesthetic or wellness services, your safety continues beyond your appointment:

  • We provide detailed aftercare instructions.

  • We explain what is normal and what should be reported.

  • We have protocols to respond to adverse reactions.

  • We maintain an escalation pathway for urgent questions.

If you believe you are experiencing a medical emergency, call 911 immediately.

9. Incident Reporting & Continuous Improvement

Any unexpected event or safety concern is documented and reviewed internally. We update training, protocols, and equipment standards based on findings, industry best practices, new research, and regulatory updates.

10. Client Responsibilities

To support safe and effective treatment outcomes, we ask clients to:

  • provide complete and honest health history

  • follow pre- and post-care instructions

  • stay hydrated before wellness services when required

  • avoid contraindicated activities (such as tanning, alcohol, intense heat, or certain skincare) when instructed

  • contact us promptly if unexpected symptoms occur

11. Privacy & Professional Conduct

Your personal and health information is kept confidential and handled with respect, in accordance with applicable laws and AVU standards.

12. Questions or Concerns

We’re here to help. If you have questions about this safety policy or want to report a concern:

Trade name: AVU Collective
Phone number: 847-350-1640
Email: hello@avubrands.com

Physical address: 6 Executive Court, South Barrington IL 60010, United States